The Adaptive Hotel: How Interactive AV Drives Tailored Guest Visits By Kevin Jones, Mood Media{"@context": "https://schema.org","@graph": [{"@type": "BlogPosting","@id":...
Insights & Trends
Our industry experts provide insights, industry resources, tips and best practices on music for business, digital signage, on-hold and in-store messaging, scent marketing, and AV system solutions to help your business boost sales, build loyalty, and Elevate the Customer Experience.
Latest Insights
The Power of Zonal Ambience in Hospitality
The Power of Zonal Ambience in Hospitality Creating distinctive sensory experiences within a single property can instantly enhance a hospitality venue.{ "@context": "https://schema.org", "@graph": [ { "@type": "BlogPosting", "@id":...
Bridging the Memorability Gap: When Atmosphere Becomes an Asset
Bridging the Memorability Gap: When Hotel Atmosphere Becomes a Financial Asset By Jeff Cottom, Mood MediaWhen a stay is comfortable but completely uninspiring, it introduces a hidden vulnerability to your asset portfolio. Hotel sensory branding is the key to a better...
Digital Menu Boards: Balancing Reliability, Innovation, and Integration
Digital Menu Boards: Balancing Reliability, Innovation, and Integration Essentials to guard against downtime and keep your critical systems onlineIndoor and outdoor digital menu boards are a critical component of effective quick service restaurant operations,...
Hotel Guest Experience Solutions: Evolution of Hospitality Success
Hotel Guest Experience Solutions: The Evolution of Hospitality Success Evolving the Guest Experience into a Strategic Revenue Asset A lot can change in five years. Back in 2021, we wrote a piece titled 3 Foundations for Hospitality Success at a time when the industry...
Store-as-a-Platform: Building AI-Driven Retail
The Rise of Store-as-a-Platform: How Retailers Are Building Extensible AI-Driven Experience Changing a layout, swapping out seasonal promos, updating messaging — these retail store design shifts once required a physical overhaul. A simple change could take months of...
Top Resources
Sustainability In Retail
Sustainability In RetailConsumers are expecting moreOur 2021 Shopper Sentiments Study revealed that 67% of consumers worldwide declare it is important to them that the brands they shop are committed to being environmentally friendly.In equal measure, 66%, shoppers...
3 Foundations for Hospitality Success in 2021 – and Beyond
3 Foundations for Hospitality Success in 2021 – and BeyondThere’s no question that the hospitality industry is facing an extremely challenging period in 2020. High vacancies may have become the norm over the past few months for existing properties, but simultaneously,...
6 Steps To Effective Restaurant Digital Signage
6 Steps to Effective Restaurant Digital SignageWhen it comes to food service industries, restaurant digital signage isn't just for QSR and Fast Casual. In fact, full service restaurants of all types and sizes are also using this technology to enhance the dining...
3 Keys to Maximizing Your Retail Music Strategy
3 Keys to Maximizing Your Retail Music StrategyAs customers across the globe gradually return to in-store shopping, it’s more important than ever to connect with them on a more emotional, more human level. It’s a unique mix of emotions and a different desired...
2026 Consumer Survey: Hospitality Atmosphere
Guests Notice. Do Hotels?: What Our 2026 Consumer Survey Reveals About Hospitality AtmosphereYou check into a hotel after a long travel day. The lobby has warm lighting, a subtle scent that's hard to name but easy to notice, and music that feels soothing. You planned...
The Battle of Speed vs. Experience at the Drive-Thru
The Battle of Speed vs. Experience at the Drive-Thru Menu prices are up. Guests are paying attention. And for QSR operators, the pressure to protect visit frequency has never been more real.Value-consciousness is the new baseline. Most major chains have responded with...
Why Loyalty Is Still a Major Growth Lever for QSRs in 2026
Why Loyalty Is Still a Major Growth Lever for QSRs in 2026 QSR brands are navigating a more cautious consumer than they've seen in years. Menu prices are up across the category, traffic has softened, and guests are making more deliberate choices about where they...
From Ads to Atmosphere: Influencer Partnerships in QSR
From Ads to Atmosphere: The Next Phase of Influencer Partnerships in QSR Celebrity partnerships in QSR used to mean a commercial, a signature meal, and a social media push. That playbook still exists, but the most forward-thinking brands have moved well beyond...
The Forgotten Generation Retail Can’t Ignore
The Forgotten Generation Retail Can’t Ignore How Data and In-Store Media Unlock Gen X Loyalty Retailers are missing their best customers. While brands focus marketing budgets on boomers and millennials, Gen X — shoppers born between 1965 and 1980 — account for 31% of...
Personalization in Retail: The Myth of the Average Shopper
Personalization in Retail: The Myth of the Average Shopper In 2026, personalization in retail has moved beyond a digital trend to become a survival mandate for the physical store. Increasingly, leading retailers are discovering how personalized in-store advertising...
Future of Physical Retail: 10 Stores Mastering Sensory Experiences
Inside the Future of Physical Retail: 10 Stores Mastering Sensory Brand Experiences On a rainy January afternoon in New York City, a group of retail leaders, brand partners, and media gathered in SoHo for a guided tour through the future of physical retail. Discover...
QSR and Retail Customer Experience
Experience Becomes Retail and QSRs’ Most Valuable Product Retail and quick service restaurants (QSRs) are paying closer attention to what it actually feels like to be inside their spaces in 2026. Across both industries, the in-person experience is re-emerging as a...
2026 Retail Trends | Navigating the Retail Landscape
Navigating the Retail Landscape in 2026: Insights from Retail Specialist Ian Scott How can retailers’ structure for success in the year ahead? That’s the question we posed to retail specialist Ian Scott. With over 20 years’ experience, Ian has a unique understanding...
Retail Data Solutions | Why 43% of Shoppers Judge Stores by Vibe
Why 43% of Shoppers Judge Stores by Vibe, Not Just Value While today's retailers are locked in a fierce battle over price points and inventory, our latest retail data solutions reveal a shift in consumer behavior that is much harder for competitors to replicate: the...
7 Crucial Benefits of Digital Menu Boards for Your Business
Drive QSR Profit and Efficiency: 7 Crucial Benefits of Digital Menu BoardsAre you aware of the benefits digital menu boards can have on your business? In today's fiercely competitive Quick Service Restaurant (QSR) environment, operators must use every tool available...
Next-Gen Drive-Thru Systems: Accelerating QSR Profits
Next-Gen Drive-Thru Systems: Accelerate Your QSR Profits Today's consumers love the convenience of drive-thrus. They're ingrained in the fabric of our food culture, reflecting our fast-paced lifestyles and desire for instant gratification. For quick-service restaurant...
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Why Loyalty Is Still a Major Growth Lever for QSRs in 2026
Why Loyalty Is Still a Major Growth Lever for QSRs in 2026 QSR brands are navigating a more cautious consumer than they've seen in years. Menu prices are up across the category, traffic has softened, and guests are making more deliberate choices about where they...
From Ads to Atmosphere: Influencer Partnerships in QSR
From Ads to Atmosphere: The Next Phase of Influencer Partnerships in QSR Celebrity partnerships in QSR used to mean a commercial, a signature meal, and a social media push. That playbook still exists, but the most forward-thinking brands have moved well beyond...
The Forgotten Generation Retail Can’t Ignore
The Forgotten Generation Retail Can’t Ignore How Data and In-Store Media Unlock Gen X Loyalty Retailers are missing their best customers. While brands focus marketing budgets on boomers and millennials, Gen X — shoppers born between 1965 and 1980 — account for 31% of...
Personalization in Retail: The Myth of the Average Shopper
Personalization in Retail: The Myth of the Average Shopper In 2026, personalization in retail has moved beyond a digital trend to become a survival mandate for the physical store. Increasingly, leading retailers are discovering how personalized in-store advertising...
Future of Physical Retail: 10 Stores Mastering Sensory Experiences
Inside the Future of Physical Retail: 10 Stores Mastering Sensory Brand Experiences On a rainy January afternoon in New York City, a group of retail leaders, brand partners, and media gathered in SoHo for a guided tour through the future of physical retail. Discover...
QSR and Retail Customer Experience
Experience Becomes Retail and QSRs’ Most Valuable Product Retail and quick service restaurants (QSRs) are paying closer attention to what it actually feels like to be inside their spaces in 2026. Across both industries, the in-person experience is re-emerging as a...
2026 Retail Trends | Navigating the Retail Landscape
Navigating the Retail Landscape in 2026: Insights from Retail Specialist Ian Scott How can retailers’ structure for success in the year ahead? That’s the question we posed to retail specialist Ian Scott. With over 20 years’ experience, Ian has a unique understanding...
Retail Data Solutions | Why 43% of Shoppers Judge Stores by Vibe
Why 43% of Shoppers Judge Stores by Vibe, Not Just Value While today's retailers are locked in a fierce battle over price points and inventory, our latest retail data solutions reveal a shift in consumer behavior that is much harder for competitors to replicate: the...
7 Crucial Benefits of Digital Menu Boards for Your Business
Drive QSR Profit and Efficiency: 7 Crucial Benefits of Digital Menu BoardsAre you aware of the benefits digital menu boards can have on your business? In today's fiercely competitive Quick Service Restaurant (QSR) environment, operators must use every tool available...
Next-Gen Drive-Thru Systems: Accelerating QSR Profits
Next-Gen Drive-Thru Systems: Accelerate Your QSR Profits Today's consumers love the convenience of drive-thrus. They're ingrained in the fabric of our food culture, reflecting our fast-paced lifestyles and desire for instant gratification. For quick-service restaurant...
Why Choose Franchise Partners Over In-House
Why Franchises Partner with Specialists Over In-House - And Why You Should, Too Every franchise executive has been there: staring at customer satisfaction scores that vary wildly across locations, despite identical training programs and brand standards. Location #247...
How Sensory Design is Reshaping Seasonal Shopping
The 2025 Holiday Experience Economy: How Sensory Design is Reshaping Seasonal Shopping[dsm_blob_image blob_image="https://us.moodmedia.com/wp-content/uploads/2025/10/holiday-shoppers.webp" alt="Mood Media Holiday Experience Survey" title_text="holiday-shoppers"...
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Industry Resources
Sustainability In Retail
Sustainability In RetailConsumers are expecting moreOur 2021 Shopper Sentiments Study revealed that 67% of consumers worldwide declare it is important to them that the brands they shop are committed to being environmentally friendly.In equal measure, 66%, shoppers...
7 Elements of a Winning In-store Retail Experience
7 Elements of a Winning In-Store Retail ExperienceIt’s no secret that expectations of the shopping experience are higher than ever. We have witnessed a shift in recent years, accelerated by the pandemic, whereby today’s omniconsumer has more control of their own...
Restaurant Music – A New Strategy and Perspective
Restaurant Music - A New Strategy & PerspectiveHard work and challenging times sure have a way of making you hungry. And as society grapples with all of the implications of COVID-19 and a difficult 2020, the human spirit is craving great dining experiences like never...
Opportunities in Digital Signage for Banks
Opportunities in Digital Signage for BanksDigital signage has moved out of movie theaters and malls to become mainstream. Modern technology such as multi-spectrum digital signage allows financial institutions to create a more personal and engaging experience for...
6 Steps To A Better Patient Experience
6 Steps to a Better Patient ExperienceProviding a truly exceptional patient experience goes beyond ensuring a high level of care. It’s about creating a relaxing and friendly environment throughout your facility - not one that's bland or overly clinical.The goal should...
Healthcare AV 5 Considerations For Every Practice
Healthcare AV: 5 Considerations for Every PracticeNo matter what field of healthcare you’re in or the size of your facility, quality AV systems are critical to ensuring an exceptional patient experience. They comprise several applications that work together to achieve...
How to Elevate the Patient Experience with Music
How to Elevate the Patient Experience with MusicOne of the biggest mistakes you can make in your patient experience is to think of your healthcare music as a mere commodity for keeping staff happy and filling the air in your waiting room.Rather, music is an essential...
Healthcare Digital Signage: Improve the Patient Experience
How to Improve the Patient Experience with Healthcare Digital SignageAs we mention in the 6 Keys to a Better Patient Experience, Healthcare Digital Signage is no longer a trend. Rather, it has become a proven tool that more healthcare providers are leveraging to...
Leveraging Scent Marketing For A Better Patient Experience
Leveraging Scent Marketing for a Better Patient ExperienceWhile Scent Marketing is commonly employed in a variety of consumer goods industries, this tool is especially useful in the healthcare field. It’s no mystery that scent is the strongest sense tied to memory and...
On Hold Messaging For Healthcare: 5 Best Practices
On Hold Messaging for Healthcare: 5 Best PracticesOn-hold messaging may seem trivial, but the truth is that it’s a critical tool that provides a broad range of essential benefits for the provider and the patient.Beyond managing call traffic and retaining callers, hold...
12 Essentials of Effective Hotel Music
12 Essentials of Effective Hotel MusicThe music you play at your hotel is much more than a necessary element of the ambiance you’re aiming to create. When executed the right way, hotel music can be a powerful tool that helps you engage your unique clientele on a...
3 Foundations for Hospitality Success in 2021 – and Beyond
3 Foundations for Hospitality Success in 2021 – and BeyondThere’s no question that the hospitality industry is facing an extremely challenging period in 2020. High vacancies may have become the norm over the past few months for existing properties, but simultaneously,...
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Research Studies & Ebooks
2023 In-Store Trends
How Banks Can Hang Onto Human
Experiential Marketing Handbook
Digital Signage Best Practices
Charting In-Store Trends
In-Store Media Enhances the Shopper Experience
Shopper Sentiments
Quantifying the Impact of Sensory Marketing
The Impact of Sensory Marketing
7 Essentials for Building a Digital Signage Strategy
