Why Loyalty Is Still a Major Growth Lever for QSRs in 2026 QSR brands are navigating a more cautious consumer than they've seen in years. Menu prices are up across the category, traffic has softened, and guests are making more deliberate choices about where they...
Insights & Trends
Our industry experts provide insights, industry resources, tips and best practices on music for business, digital signage, on-hold and in-store messaging, scent marketing, and AV system solutions to help your business boost sales, build loyalty, and Elevate the Customer Experience.
Latest Insights
From Ads to Atmosphere: Influencer Partnerships in QSR
From Ads to Atmosphere: The Next Phase of Influencer Partnerships in QSR Celebrity partnerships in QSR used to mean a commercial, a signature meal, and a social media push. That playbook still exists, but the most forward-thinking brands have moved well beyond...
The Forgotten Generation Retail Can’t Ignore
The Forgotten Generation Retail Can’t Ignore How Data and In-Store Media Unlock Gen X Loyalty Retailers are missing their best customers. While brands focus marketing budgets on boomers and millennials, Gen X — shoppers born between 1965 and 1980 — account for 31% of...
Personalization in Retail: The Myth of the Average Shopper
Personalization in Retail: The Myth of the Average Shopper In 2026, personalization in retail has moved beyond a digital trend to become a survival mandate for the physical store. Increasingly, leading retailers are discovering how personalized in-store advertising...
Future of Physical Retail: 10 Stores Mastering Sensory Experiences
Inside the Future of Physical Retail: 10 Stores Mastering Sensory Brand Experiences On a rainy January afternoon in New York City, a group of retail leaders, brand partners, and media gathered in SoHo for a guided tour through the future of physical retail. Discover...
QSR and Retail Customer Experience
Experience Becomes Retail and QSRs’ Most Valuable Product Retail and quick service restaurants (QSRs) are paying closer attention to what it actually feels like to be inside their spaces in 2026. Across both industries, the in-person experience is re-emerging as a...
Top Resources
Sustainability In Retail
Sustainability In RetailConsumers are expecting moreOur 2021 Shopper Sentiments Study revealed that 67% of consumers worldwide declare it is important to them that the brands they shop are committed to being environmentally friendly.In equal measure, 66%, shoppers...
3 Foundations for Hospitality Success in 2021 – and Beyond
3 Foundations for Hospitality Success in 2021 – and BeyondThere’s no question that the hospitality industry is facing an extremely challenging period in 2020. High vacancies may have become the norm over the past few months for existing properties, but simultaneously,...
6 Steps To Effective Restaurant Digital Signage
6 Steps to Effective Restaurant Digital SignageWhen it comes to food service industries, restaurant digital signage isn't just for QSR and Fast Casual. In fact, full service restaurants of all types and sizes are also using this technology to enhance the dining...
3 Keys to Maximizing Your Retail Music Strategy
3 Keys to Maximizing Your Retail Music StrategyAs customers across the globe gradually return to in-store shopping, it’s more important than ever to connect with them on a more emotional, more human level. It’s a unique mix of emotions and a different desired...
7 Crucial Benefits of Digital Menu Boards for Your Business
Drive QSR Profit and Efficiency: 7 Crucial Benefits of Digital Menu BoardsAre you aware of the benefits digital menu boards can have on your business? In today's fiercely competitive Quick Service Restaurant (QSR) environment, operators must use every tool available...
Next-Gen Drive-Thru Systems: Accelerating QSR Profits
Next-Gen Drive-Thru Systems: Accelerate Your QSR Profits Today's consumers love the convenience of drive-thrus. They're ingrained in the fabric of our food culture, reflecting our fast-paced lifestyles and desire for instant gratification. For quick-service restaurant...
Why Choose Franchise Partners Over In-House
Why Franchises Partner with Specialists Over In-House - And Why You Should, Too Every franchise executive has been there: staring at customer satisfaction scores that vary wildly across locations, despite identical training programs and brand standards. Location #247...
How Sensory Design is Reshaping Seasonal Shopping
The 2025 Holiday Experience Economy: How Sensory Design is Reshaping Seasonal Shopping[dsm_blob_image blob_image="https://us.moodmedia.com/wp-content/uploads/2025/10/holiday-shoppers.webp" alt="Mood Media Holiday Experience Survey" title_text="holiday-shoppers"...
QSR Technology: Solving Customer Demands
QSR Technology: Solving Customer Demands QSR technology has moved beyond simple convenience. It has become the fundamental infrastructure for operational success. In today's competitive landscape, simply serving food isn't enough. Customers demand a more seamless,...
The Ultimate Guide to Holiday Customer Engagement
The Ultimate Guide to Holiday Customer Engagement The holiday season is a pivotal time for businesses, offering a unique opportunity to forge deep, emotional connections with customers. We're here to help with our guide to elevating customer engagement.It's not just...
Drive-Thru Tech Gets a Thumbs-Up from 92% of Customers
Drive-Thru Tech Gets a Thumbs-Up from 92% of Customers Simple upgrades are helping QSRs tune into what customers really want behind the wheelIt's 7:30 AM, and you're already running late when you pull into your usual coffee spot's drive-thru. The speaker crackles to...
InfoComm 2025: AV Industry Trends & Innovations
Dispatches from Infocomm 2025 Providing an opportunity to deep dive into all things audiovisual, our team attended Infocomm 2025 and came away with a clear view of where the industry is heading and how the incremental product improvements on show could unlock new...
Restaurant Digital Signage Takes Center Stage: Key Takeaways from the 2025 National Restaurant Association Show
Restaurant Digital Signage Takes Center Stage Key Takeaways from the 2025 National Restaurant Association ShowPOS systems, software solutions, loyalty programs, and menu boards shaped every conversation at the 2025 National Restaurant Association (NRA) Show. This...
Why Sensory Marketing Is Retail’s Secret Weapon
Why Sensory Marketing Is Retail's Secret Weapon & How Mood Media Makes It Work Beyond convenience and layout, winning customer attention hinges on the complete sensory experience customers encounter: what they hear, see, smell, and feel. This is the domain of sensory...
Beyond Exclusivity: Luxury at Scale
Beyond Exclusivity: Luxury at ScaleA quiet revolution is unfolding in the world of luxury automotive and retail. The landscape, once defined by exclusivity, is being reshaped by personalization and digital innovation. Today's discerning clientele seeks more than...
Digital Displays Influence Purchase Decisions: Data Proves ROI
Digital Displays Influence Purchase Decisions: Data Proves ROIWalk through any major retailer today and you'll notice that digital screens are becoming as common as shelves. It's no coincidence that the U.S. retail digital signage market surpassed $2.2 billion in...
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Next-Gen Drive-Thru Systems: Accelerating QSR Profits
Next-Gen Drive-Thru Systems: Accelerate Your QSR Profits Today's consumers love the convenience of drive-thrus. They're ingrained in the fabric of our food culture, reflecting our fast-paced lifestyles and desire for instant gratification. For quick-service restaurant...
Why Choose Franchise Partners Over In-House
Why Franchises Partner with Specialists Over In-House - And Why You Should, Too Every franchise executive has been there: staring at customer satisfaction scores that vary wildly across locations, despite identical training programs and brand standards. Location #247...
How Sensory Design is Reshaping Seasonal Shopping
The 2025 Holiday Experience Economy: How Sensory Design is Reshaping Seasonal Shopping[dsm_blob_image blob_image="https://us.moodmedia.com/wp-content/uploads/2025/10/holiday-shoppers.webp" alt="Mood Media Holiday Experience Survey" title_text="holiday-shoppers"...
QSR Technology: Solving Customer Demands
QSR Technology: Solving Customer Demands QSR technology has moved beyond simple convenience. It has become the fundamental infrastructure for operational success. In today's competitive landscape, simply serving food isn't enough. Customers demand a more seamless,...
The Ultimate Guide to Holiday Customer Engagement
The Ultimate Guide to Holiday Customer Engagement The holiday season is a pivotal time for businesses, offering a unique opportunity to forge deep, emotional connections with customers. We're here to help with our guide to elevating customer engagement.It's not just...
Drive-Thru Tech Gets a Thumbs-Up from 92% of Customers
Drive-Thru Tech Gets a Thumbs-Up from 92% of Customers Simple upgrades are helping QSRs tune into what customers really want behind the wheelIt's 7:30 AM, and you're already running late when you pull into your usual coffee spot's drive-thru. The speaker crackles to...
Beyond Exclusivity: Luxury at Scale
Beyond Exclusivity: Luxury at ScaleA quiet revolution is unfolding in the world of luxury automotive and retail. The landscape, once defined by exclusivity, is being reshaped by personalization and digital innovation. Today's discerning clientele seeks more than...
Digital Displays Influence Purchase Decisions: Data Proves ROI
Digital Displays Influence Purchase Decisions: Data Proves ROIWalk through any major retailer today and you'll notice that digital screens are becoming as common as shelves. It's no coincidence that the U.S. retail digital signage market surpassed $2.2 billion in...
ISE 2025: Retail Tech Trends & Insights
Integrated Systems Europe 2025: Our take on the most intriguing technology trends. Keeping track of developments in audio and video technology is always a priority for our team. It’s essential that we not only have access to the latest launches, but that we understand...
Successful innovation requires mastering the fundamentals first: NRF 2025’s Surprising Insights
Successful innovation requires mastering the fundamentals first: NRF 2025's Surprising InsightsAbout 40,000 retail leaders walked into New York’s Javits Center hunting for the next big thing. At National Retail Federation (NRF) 2025, they walked out with a clear...
A Love Letter to Small Businesses: How Mood Media Powers Yours Dreams and Grows Your Business
A Love Letter to Small Businesses: How Mood Media Powers Yours Dreams and Grows Your BusinessSmall businesses are the beating heart of our communities. They're the local cafes where we gather with friends, the boutiques that give our neighborhoods character, and the...
Holiday Harmonies: New Data Reveals How Music for Retail Shapes the 2024 Shopping Experience
Holiday Harmonies: New Data Reveals How Holiday Music for Retail Shapes the 2024 Shopping ExperienceSmall details create lasting impressions in retail, and during the holiday season, the most effective tool for crafting memorable experiences isn't found on store...
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Industry Resources
Restaurant Music – A New Strategy and Perspective
Restaurant Music - A New Strategy & PerspectiveHard work and challenging times sure have a way of making you hungry. And as society grapples with all of the implications of COVID-19 and a difficult 2020, the human spirit is craving great dining experiences like never...
Opportunities in Digital Signage for Banks
Opportunities in Digital Signage for BanksDigital signage has moved out of movie theaters and malls to become mainstream. Modern technology such as multi-spectrum digital signage allows financial institutions to create a more personal and engaging experience for...
6 Steps To A Better Patient Experience
6 Steps to a Better Patient ExperienceProviding a truly exceptional patient experience goes beyond ensuring a high level of care. It’s about creating a relaxing and friendly environment throughout your facility - not one that's bland or overly clinical.The goal should...
Healthcare AV 5 Considerations For Every Practice
Healthcare AV: 5 Considerations for Every PracticeNo matter what field of healthcare you’re in or the size of your facility, quality AV systems are critical to ensuring an exceptional patient experience. They comprise several applications that work together to achieve...
How to Elevate the Patient Experience with Music
How to Elevate the Patient Experience with MusicOne of the biggest mistakes you can make in your patient experience is to think of your healthcare music as a mere commodity for keeping staff happy and filling the air in your waiting room.Rather, music is an essential...
Healthcare Digital Signage: Improve the Patient Experience
How to Improve the Patient Experience with Healthcare Digital SignageAs we mention in the 6 Keys to a Better Patient Experience, Healthcare Digital Signage is no longer a trend. Rather, it has become a proven tool that more healthcare providers are leveraging to...
Leveraging Scent Marketing For A Better Patient Experience
Leveraging Scent Marketing for a Better Patient ExperienceWhile Scent Marketing is commonly employed in a variety of consumer goods industries, this tool is especially useful in the healthcare field. It’s no mystery that scent is the strongest sense tied to memory and...
On Hold Messaging For Healthcare: 5 Best Practices
On Hold Messaging for Healthcare: 5 Best PracticesOn-hold messaging may seem trivial, but the truth is that it’s a critical tool that provides a broad range of essential benefits for the provider and the patient.Beyond managing call traffic and retaining callers, hold...
12 Essentials of Effective Hotel Music
12 Essentials of Effective Hotel MusicThe music you play at your hotel is much more than a necessary element of the ambiance you’re aiming to create. When executed the right way, hotel music can be a powerful tool that helps you engage your unique clientele on a...
3 Foundations for Hospitality Success in 2021 – and Beyond
3 Foundations for Hospitality Success in 2021 – and BeyondThere’s no question that the hospitality industry is facing an extremely challenging period in 2020. High vacancies may have become the norm over the past few months for existing properties, but simultaneously,...
Background Music in Hospitality
Background Music in HospitalityAudio branding is a core element of the guest experience, and it's an essential tool for connecting with guests on a deeper, more emotional level. From custom background music mixes to ambient soundscapes,professional hotel music is...
Hospitality AV: How to Find the Right System For Your Property
Hospitality Audiovisual: How to Find the Right System for Your PropertyYour AV system probably isn’t the first thing you think of when it comes to elevating your guest experience – and understandably. However, the truth is that hospitality audiovisual systems play a...
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Research Studies & Ebooks
2023 In-Store Trends
How Banks Can Hang Onto Human
Experiential Marketing Handbook
Digital Signage Best Practices
Charting In-Store Trends
In-Store Media Enhances the Shopper Experience
Shopper Sentiments
Quantifying the Impact of Sensory Marketing
The Impact of Sensory Marketing
7 Essentials for Building a Digital Signage Strategy
