6 Steps to a Better Patient ExperienceProviding a truly exceptional patient experience goes beyond ensuring a high level of care. It’s about creating a relaxing and friendly environment throughout your facility - not one that's bland or overly clinical.The goal should...

Healthcare AV: 5 Considerations for Every PracticeNo matter what field of healthcare you’re in or the size of your facility, quality AV systems are critical to ensuring an exceptional patient experience. They comprise several applications that work together to achieve...

How to Elevate the Patient Experience with MusicOne of the biggest mistakes you can make in your patient experience is to think of your healthcare music as a mere commodity for keeping staff happy and filling the air in your waiting room.Rather, music is an essential...

How to Improve the Patient Experience with Healthcare Digital SignageAs we mention in the 6 Keys to a Better Patient Experience, Healthcare Digital Signage is no longer a trend. Rather, it has become a proven tool that more healthcare providers are leveraging to...

Leveraging Scent Marketing for a Better Patient ExperienceWhile Scent Marketing is commonly employed in a variety of consumer goods industries, this tool is especially useful in the healthcare field. It’s no mystery that scent is the strongest sense tied to memory and...

On Hold Messaging for Healthcare: 5 Best PracticesOn-hold messaging may seem trivial, but the truth is that it’s a critical tool that provides a broad range of essential benefits for the provider and the patient.Beyond managing call traffic and retaining callers, hold...