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Reduce Downtime with Drive-Thru Maintenance
Keep your drive-thru moving no matter what with our proactive maintenance programs designed to help you communicate clearly with your customers and deliver accurate orders in record time.
Custom Solutions
No matter whether you’re an independent restaurant, a franchisee, or manage a nationwide chain, our cost-effective drive-thru maintenance programs are tailored to your needs.
Expert Engineers
Trust our team of experienced local technicians to make rapid repairs, using industry-leading parts and equipment to minimize repeat issues.
Comprehensive Service
Reduce downtime and the risk of dissatisfied customers with our always-on approach, offering service on-site seven days a week.
Our Drive-Thru Service & Maintenance Solutions
Extend the life of your drive-thru system with packages designed to enhance reliability and cut future repair costs.
%
of drive-thru users cite long wait times as their leading frustration.
– 2024 Mood Media Drive-Thru Experience Survey
%
of fast food customers prefer drive-thru over dine-in.
– 2024 Mood Media Drive-Thru Experience Survey
%
higher customer satisfaction when a drive-thru order is accurate.
– PAR Technology
How Do Drive-Thru Service & Maintenance Solutions Help Your Restaurant?
Drive-Thru Repair & Maintenance Packages
It’s all about preventing issues before they happen. Maintaining your drive-thru system reduces downtime, cuts future repair costs, and minimizes the time you need to spend troubleshooting. Our comprehensive repair and maintenance packages combine proactive monitoring with rapid resolutions.
Comprehensive Max
Benefit from our comprehensive service level, providing unlimited advance replacement of all wireless headset system components.
On-Site Max
Unlock rapid repairs through our on-site service offering that includes technician service calls from trusted local experts in your area.
Timer Exchange
Contact our drive-thru maintenance specialists and explore your options with our equipment exchange programs.
Why Choose Mood Media for Drive-Thru Maintenance?
Fusing industry expertise with high-quality equipment, our comprehensive drive-thru maintenance packages offer always-on monitoring and on-site repairs seven days a week to reduce future repair costs and limit downtime so your team can focus on delivering an exceptional customer experience.
“Mood Media has been an invaluable partner for our facilities team, supporting our drive-thru communication equipment, timers, and coffeehouse music. Their all-in-one service model has helped improve our operational efficiency across multiple locations. I’ve also consistently been impressed by their fast, professional service. When issues arise, their team resolves them quickly and logs everything directly into our service management platform. This integration allows us to easily track requests, monitor progress, and ensure nothing gets missed.”
– Jon Olsen, Senior Director, Facilities, Caribou Coffee
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InfoComm 2025: AV Industry Trends & Innovations
Dispatches from Infocomm 2025 Providing an opportunity to deep dive into all things audiovisual, our team attended Infocomm 2025 and came away with a clear view of where the industry is heading and how the incremental product improvements on show could unlock new...
Explore our latest articles on operational strategy and best practices for quick service restaurants.
Frequently Asked Questions
Curious about Commercial Grade Screens for QSRs? Here are some frequently asked questions to help you better understand this powerful communication tool.
How can drive-thru maintenance packages help my quick service restaurants save money?
Drive-thru maintenance packages help quick service restaurants optimize their spend by reducing costs associated with in-house IT staff, unpredictable maintenance fees, and system downtime. We offer a cost-effective, all-inclusive model that provides predictable monthly costs, making it easier to budget. Our proactive monitoring and preventative maintenance also help extend the life of your drive-thru systems and prevent costly failures before they occur.
What’s included in Mood Media’s QSR drive-thru maintenance solution?
Our comprehensive drive-thru maintenance solution is designed to ensure your technology runs smoothly 24/7. Key components include always-on proactive monitoring, preventative maintenance to ensure longevity, and dedicated support services. We can also offer a help desk for real-time assistance.
How does drive-thru maintenance prevent downtime?
Our drive-thru maintenance solution is built on a proactive approach to prevent downtime. Our team actively monitors your drive-thru 24/7 to detect and resolve potential issues before they cause an outage. In the event of a hardware failure, our team reacts quickly to complete on-site repairs, minimizing any disruption to your business operations and maintaining a seamless customer experience.
How often should drive-thru equipment be inspected?
Most equipment in frequent use should be checked daily for functionality and undergo a deeper clean and calibration each week. This includes your headsets, timers, menu boards, and payment terminals.
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Elevate your Customer Experience through the power of Mood's Solutions.