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Scheduled Maintenance for Franchise Network Uptime
We empower your franchise investment to perform optimally for years to come. For media systems across your franchise, Preventive Maintenance is a strategic, hands-on service that extends hardware life, avoids costly outages, and ensures your media programs run flawlessly season after season.
Minimize Network Downtime
Detect and react to small, developing issues across the network before they escalate into major, costly failures that require total system replacement or affect multiple locations.
Extend Hardware Lifespan
Routine inspections, cleaning, and professional replacement of high-wear components keep your commercial-grade hardware running years longer than unmanaged systems.
Preserve Media Quality
Scheduled calibration of screens and audio systems ensures your orchestrated brand experience remains consistently high-quality, professional, and on-brand at every location.
What is Preventive Maintenance for a Franchise Business?
Preventive Maintenance is a scheduled, on-site service performed by certified local technicians who inspect, clean, calibrate, and proactively service your multi-location media ecosystem.
For a franchise, this service is essential for maintaining consistency at scale. It includes firmware updates and component testing designed to mitigate unplanned repair costs and protect your corporate bottom line. It ensures your investment delivers optimal quality and minimizes the risk of sudden, network-wide failure.
%
of leaders who outsourced maintenance needs with professionals reported being satisfied with the experience, citing that it saved time, saved money, and lowered stress.
– Wipfli
%
of companies have experienced unplanned downtime of business operations, which on average costs companies $250,000 per hour.
– Vixxo
Running equipment to the point of failure can cost up to 10 times more than performing regular, proactive maintenance.
– UpKeep
How Does Preventive Maintenance Help Your Franchise?
Protect your brand reputation and enhance your technology’s return on capital with a consistent, reliable media program.
Preventive Maintenance is a strategic investment that avoids massive future costs by identifying weak points in your network and ensuring brand integrity across all locations.
Future-Proof Your Investment
Technicians audit your system’s configuration and apply necessary firmware updates to ensure compatibility with future content standards and platform changes, extending utility.
Ensure Consistent Brand Delivery
Regular calibration and system checks guarantee the volume, color, and brightness of your content are consistent across all locations, protecting the integrity of your brand experience.
Reduce Staff Distraction
Scheduled maintenance eliminates the need for local staff to attempt DIY troubleshooting or deal with the stress and inconvenience of sudden system malfunctions.
Optimize Energy Efficiency
Cleaning cooling fans and managing system settings prevents hardware from overheating, ensuring optimal energy consumption and protecting your assets against early device failure.
Why Choose Mood Media for Preventive Maintenance at Your Franchise?
We are the only provider offering dedicated Preventive Maintenance specifically tailored to the unique demands of experience media across a franchise network.
Our certified local field technicians know your specialized hardware, ensuring service is performed correctly to sustain system lifespan and quality.
Certified Field Technician Network
Our global network of technicians is trained specifically on commercial-grade media players, displays, and audio systems, ensuring expert service that protects your warranty and system integrity.
Scheduled, Non-Intrusive Audits
We schedule maintenance visits at times that minimize disruption to your business operations, executing thorough, non-intrusive performance audits to protect the customer experience.
Comprehensive Component Management
We check, clean, and proactively replace high-wear components like cables, filters, and knobs, eliminating the primary causes of unexpected failure across the network.
Seamless Integration with Monitoring
Our maintenance teams work directly with our Proactive Monitoring center, meaning visits are informed by real-time diagnostic data for maximum efficiency and network alignment.
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Frequently Asked Questions
How often should Preventive Maintenance be conducted for media systems?
We generally recommend a thorough maintenance audit annually or semi-annually, depending on the complexity of your installation and the environment’s conditions (e.g., high dust or high heat areas may require more frequent visits).
Does this plan cover the cost of replacement parts if something is broken?
The Preventive Maintenance service covers the inspection, cleaning, and labor for the audit. Replacement of parts may be covered under your original hardware warranty or service level agreement, which we can review and confirm with you.
Will the technician interrupt our franchise business operations during the visit?
We strive for minimal disruption. We schedule visits during off-peak or after-hours when possible, and our local technicians work efficiently to perform checks and calibrations without impacting your customer-facing operations.
What is involved in "calibration" for a Preventive Maintenance visit?
Calibration ensures your media is delivering the correct output. This involves adjusting screen brightness and color levels, testing audio signal-to-noise ratios, and balancing volume levels across zones for consistent, high-quality delivery.
Is this service a mandatory part of my Mood Media contract?
Preventive Maintenance is typically an optional, add-on managed service. While highly recommended to protect your investment, you can select the service level that best fits your budget and operational risk tolerance for the entire network.
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