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Insights & Trends
Our industry experts provide insights, industry resources, tips and best practices on music for business, digital signage, on-hold and in-store messaging, scent marketing, and AV system solutions to help your business boost sales, build loyalty, and Elevate the Customer Experience.
Latest Insights
QSR Technology: Solving Customer Demands
QSR Technology: Solving Customer Demands QSR technology has moved beyond simple convenience. It has become the fundamental infrastructure for operational success. In today's competitive landscape, simply serving food isn't enough. Customers demand a more seamless,...
The Ultimate Guide to Holiday Customer Engagement
The Ultimate Guide to Holiday Customer Engagement The holiday season is a pivotal time for businesses, offering a unique opportunity to forge deep, emotional connections with customers. We're here to help with our guide to elevating customer engagement.It's not just...
Drive-Thru Tech Gets a Thumbs-Up from 92% of Customers
Drive-Thru Tech Gets a Thumbs-Up from 92% of Customers Simple upgrades are helping QSRs tune into what customers really want behind the wheelIt's 7:30 AM, and you're already running late when you pull into your usual coffee spot's drive-thru. The speaker crackles to...
InfoComm 2025: AV Industry Trends & Innovations
Dispatches from Infocomm 2025 Providing an opportunity to deep dive into all things audiovisual, our team attended Infocomm 2025 and came away with a clear view of where the industry is heading and how the incremental product improvements on show could unlock new...
Restaurant Digital Signage Takes Center Stage: Key Takeaways from the 2025 National Restaurant Association Show
Restaurant Digital Signage Takes Center Stage Key Takeaways from the 2025 National Restaurant Association ShowPOS systems, software solutions, loyalty programs, and menu boards shaped every conversation at the 2025 National Restaurant Association (NRA) Show. This...
Top Resources
Sustainability In Retail
Sustainability In RetailConsumers are expecting moreOur 2021 Shopper Sentiments Study revealed that 67% of consumers worldwide declare it is important to them that the brands they shop are committed to being environmentally friendly.In equal measure, 66%, shoppers...
3 Foundations for Hospitality Success in 2021 – and Beyond
3 Foundations for Hospitality Success in 2021 – and BeyondThere’s no question that the hospitality industry is facing an extremely challenging period in 2020. High vacancies may have become the norm over the past few months for existing properties, but simultaneously,...
6 Steps To Effective Restaurant Digital Signage
6 Steps to Effective Restaurant Digital SignageWhen it comes to food service industries, restaurant digital signage isn't just for QSR and Fast Casual. In fact, full service restaurants of all types and sizes are also using this technology to enhance the dining...
3 Keys to Maximizing Your Retail Music Strategy
3 Keys to Maximizing Your Retail Music StrategyAs customers across the globe gradually return to in-store shopping, it’s more important than ever to connect with them on a more emotional, more human level. It’s a unique mix of emotions and a different desired...
Digital Displays Influence Purchase Decisions: Data Proves ROI
Digital Displays Influence Purchase Decisions: Data Proves ROIWalk through any major retailer today and you'll notice that digital screens are becoming as common as shelves. It's no coincidence that the U.S. retail digital signage market surpassed $2.2 billion in...
ISE 2025: Retail Tech Trends & Insights
Integrated Systems Europe 2025: Our take on the most intriguing technology trends. Keeping track of developments in audio and video technology is always a priority for our team. It’s essential that we not only have access to the latest launches, but that we understand...
Successful innovation requires mastering the fundamentals first: NRF 2025’s Surprising Insights
Successful innovation requires mastering the fundamentals first: NRF 2025's Surprising InsightsAbout 40,000 retail leaders walked into New York’s Javits Center hunting for the next big thing. At National Retail Federation (NRF) 2025, they walked out with a clear...
A Love Letter to Small Businesses: How Mood Media Powers Yours Dreams and Grows Your Business
A Love Letter to Small Businesses: How Mood Media Powers Yours Dreams and Grows Your BusinessSmall businesses are the beating heart of our communities. They're the local cafes where we gather with friends, the boutiques that give our neighborhoods character, and the...
Holiday Harmonies: New Data Reveals How Music for Retail Shapes the 2024 Shopping Experience
Holiday Harmonies: New Data Reveals How Holiday Music for Retail Shapes the 2024 Shopping ExperienceSmall details create lasting impressions in retail, and during the holiday season, the most effective tool for crafting memorable experiences isn't found on store...
Appetite for Innovation: Transforming QSR Services
Appetite for Innovation: Transforming QSR Services Americans LOVE drive-thrus. They're ingrained in the fabric of our food culture, reflecting our fast-paced lifestyles, sprawling suburban landscapes and desire for instant gratification.Since 2019, drive-thru sales...
The Music That Keeps Customers Shopping
The Music That Keeps Customers Shopping An insider look at the popular genres of in-store music that influence your customers to stay longer and spend more (or leave faster!)Walk into any thriving business and you’re likely to be greeted by upbeat songs, feelgood...
Your Omnichannel Blueprint for Back-to-School Shopping
Your Omnichannel Blueprint for Back-to-School Shopping Ace the back-to-school season by leveraging music, personalization, and in-store digital media tools to elevate the shopping experienceBack-to-school season isn’t just another retail cycle. It’s a moment to...
A Music Supervisor’s Guide to Music Strategy
A Music Supervisor’s Guide to Music StrategyIt’s widely appreciated in the retail industry that the right in-store atmosphere drives footfall. In our latest Mood Media In-Store Trends study, we found that 70% of shoppers believe branded music contributes to a pleasant...
Digital Signage Best Practice
Digital Signage Best Practices Get the most out of your digital signage with our digital signage best practices guide.You’ve done your research and you’ve worked with a professional digital signage provider to implement your solution. But now what? How can you be sure...
Shaping the Future of Retail: Key Insights from ShopTalk 2024
Shaping the Future of Retail: Key Insights from ShopTalk 2024Over the course of four days, attendees were treated to a dynamic mix of insightful keynotes, workshops and powerful connections at ShopTalk 2024, a well-known conference of retail changemakers. The event...
A Guide To Music For Hotels
A Guide to Music for Hotels Why Adding Music to Your Hotel is a Smart Business MoveSo, you’ve created a beautiful place for guests to stay. You poured over perfect paint samples and fantastic furniture. You cultivated the desired combination of comfort and style to...
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A Love Letter to Small Businesses: How Mood Media Powers Yours Dreams and Grows Your Business
A Love Letter to Small Businesses: How Mood Media Powers Yours Dreams and Grows Your BusinessSmall businesses are the beating heart of our communities. They're the local cafes where we gather with friends, the boutiques that give our neighborhoods character, and the...
Holiday Harmonies: New Data Reveals How Music for Retail Shapes the 2024 Shopping Experience
Holiday Harmonies: New Data Reveals How Holiday Music for Retail Shapes the 2024 Shopping ExperienceSmall details create lasting impressions in retail, and during the holiday season, the most effective tool for crafting memorable experiences isn't found on store...
Appetite for Innovation: Transforming QSR Services
Appetite for Innovation: Transforming QSR Services Americans LOVE drive-thrus. They're ingrained in the fabric of our food culture, reflecting our fast-paced lifestyles, sprawling suburban landscapes and desire for instant gratification.Since 2019, drive-thru sales...
Your Omnichannel Blueprint for Back-to-School Shopping
Your Omnichannel Blueprint for Back-to-School Shopping Ace the back-to-school season by leveraging music, personalization, and in-store digital media tools to elevate the shopping experienceBack-to-school season isn’t just another retail cycle. It’s a moment to...
A Music Supervisor’s Guide to Music Strategy
A Music Supervisor’s Guide to Music StrategyIt’s widely appreciated in the retail industry that the right in-store atmosphere drives footfall. In our latest Mood Media In-Store Trends study, we found that 70% of shoppers believe branded music contributes to a pleasant...
Digital Signage Best Practice
Digital Signage Best Practices Get the most out of your digital signage with our digital signage best practices guide.You’ve done your research and you’ve worked with a professional digital signage provider to implement your solution. But now what? How can you be sure...
Shaping the Future of Retail: Key Insights from ShopTalk 2024
Shaping the Future of Retail: Key Insights from ShopTalk 2024Over the course of four days, attendees were treated to a dynamic mix of insightful keynotes, workshops and powerful connections at ShopTalk 2024, a well-known conference of retail changemakers. The event...
Integrated Systems Europe 2024: Innovations and Insights
Integrated Systems Europe 2024: Innovations and InsightsISE is always an exciting event in our calendar, and this year did not disappoint, with some fantastic innovations and big moves from a whole host of brands and newcomers to the industry. Technology is moving...
Future of Retail: Key Takeaways from NRF
Crystal Ball Gaze into the Future of Retail: Key Takeaways from NRFThe energy was electric at NRF: 2024 Retail's Big Show. The National Retail Federation (NRF), is one of the largest retail conferences in the world — a hot spot for industry titans and innovators to...
How Retailers Can Maximize The Potential of Black Friday
How Retailers Can Maximize The Potential of Black FridayBlack Friday has become the busiest shopping day of the year, and is now a major event in the calendar of many retailers and consumers throughout the world. However, the term ‘Black Friday’ isn’t in its infancy...
Importance of Technology In Small Businesses
The Importance of Technology in Small BusinessSmall businesses play a pivotal role in shaping local economies, and technology plays an equally vital role in shaping small businesses. Today, it's no longer a question of whether a small business should embrace...
Best Music Streaming Service
Best Music Streaming Service To create the ultimate Customer Experience, the sound of your business needs to be completely in tune with your brand. Read further to understand what a music streaming service is, how it can affect your customers, and how to determine the...
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Industry Resources
6 Steps To A Better Patient Experience
6 Steps to a Better Patient ExperienceProviding a truly exceptional patient experience goes beyond ensuring a high level of care. It’s about creating a relaxing and friendly environment throughout your facility - not one that's bland or overly clinical.The goal should...
Healthcare AV 5 Considerations For Every Practice
Healthcare AV: 5 Considerations for Every PracticeNo matter what field of healthcare you’re in or the size of your facility, quality AV systems are critical to ensuring an exceptional patient experience. They comprise several applications that work together to achieve...
How to Elevate the Patient Experience with Music
How to Elevate the Patient Experience with MusicOne of the biggest mistakes you can make in your patient experience is to think of your healthcare music as a mere commodity for keeping staff happy and filling the air in your waiting room.Rather, music is an essential...
Healthcare Digital Signage: Improve the Patient Experience
How to Improve the Patient Experience with Healthcare Digital SignageAs we mention in the 6 Keys to a Better Patient Experience, Healthcare Digital Signage is no longer a trend. Rather, it has become a proven tool that more healthcare providers are leveraging to...
Leveraging Scent Marketing For A Better Patient Experience
Leveraging Scent Marketing for a Better Patient ExperienceWhile Scent Marketing is commonly employed in a variety of consumer goods industries, this tool is especially useful in the healthcare field. It’s no mystery that scent is the strongest sense tied to memory and...
On Hold Messaging For Healthcare: 5 Best Practices
On Hold Messaging for Healthcare: 5 Best PracticesOn-hold messaging may seem trivial, but the truth is that it’s a critical tool that provides a broad range of essential benefits for the provider and the patient.Beyond managing call traffic and retaining callers, hold...
12 Essentials of Effective Hotel Music
12 Essentials of Effective Hotel MusicThe music you play at your hotel is much more than a necessary element of the ambiance you’re aiming to create. When executed the right way, hotel music can be a powerful tool that helps you engage your unique clientele on a...
3 Foundations for Hospitality Success in 2021 – and Beyond
3 Foundations for Hospitality Success in 2021 – and BeyondThere’s no question that the hospitality industry is facing an extremely challenging period in 2020. High vacancies may have become the norm over the past few months for existing properties, but simultaneously,...
Background Music in Hospitality
Background Music in HospitalityAudio branding is a core element of the guest experience, and it's an essential tool for connecting with guests on a deeper, more emotional level. From custom background music mixes to ambient soundscapes,professional hotel music is...
Hospitality AV: How to Find the Right System For Your Property
Hospitality Audiovisual: How to Find the Right System for Your PropertyYour AV system probably isn’t the first thing you think of when it comes to elevating your guest experience – and understandably. However, the truth is that hospitality audiovisual systems play a...
Create Lasting Loyalty With A Multi-Sensory Hotel Experience
How to Create Lasting Guest Loyalty with a Multi-Sensory Hotel ExperienceThe ultimate goal of the guest experience is to create memories that guests want to repeat and share, an objective that’s more important today than ever for a number of reasons.Firstly,...
6 Steps To Effective Restaurant Digital Signage
6 Steps to Effective Restaurant Digital SignageWhen it comes to food service industries, restaurant digital signage isn't just for QSR and Fast Casual. In fact, full service restaurants of all types and sizes are also using this technology to enhance the dining...
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Research Studies & Ebooks
2023 In-Store Trends
How Banks Can Hang Onto Human
Experiential Marketing Handbook
Digital Signage Best Practices
Charting In-Store Trends
In-Store Media Enhances the Shopper Experience
Shopper Sentiments
Quantifying the Impact of Sensory Marketing
The Impact of Sensory Marketing
7 Essentials for Building a Digital Signage Strategy
