Hotel Guest Experience Solutions: The Evolution of Hospitality Success Evolving the Guest Experience into a Strategic Revenue Asset A lot can change in five years. Back in 2021, we wrote a piece titled 3 Foundations for Hospitality Success at a time when the industry...
Insights & Trends
Our industry experts provide insights, industry resources, tips and best practices on music for business, digital signage, on-hold and in-store messaging, scent marketing, and AV system solutions to help your business boost sales, build loyalty, and Elevate the Customer Experience.
Latest Insights
Shopper Intent: The Store Is Where Decisions Are Made
The store is no longer where decisions start, but it’s still where they’re made Shoppers walk into stores more informed than ever, but most don't walk out with what they initially planned to buy.For years, the prevailing assumption has been that the real work of...
Omnichannel Retail Strategy: Connecting with Digital Media
The Retail Multiverse: Personalization & Community Connection at the Speed of Culture As customer expectations shift and AI opens the possibility of personalization to more brands, successfully navigating the retail multiverse will require a delicate balance of human...
2026 Consumer Survey: Hospitality Atmosphere
Guests Notice. Do Hotels?: What Our 2026 Consumer Survey Reveals About Hospitality AtmosphereYou check into a hotel after a long travel day. The lobby has warm lighting, a subtle scent that's hard to name but easy to notice, and music that feels soothing. You planned...
The Battle of Speed vs. Experience at the Drive-Thru
The Battle of Speed vs. Experience at the Drive-Thru Menu prices are up. Guests are paying attention. And for QSR operators, the pressure to protect visit frequency has never been more real.Value-consciousness is the new baseline. Most major chains have responded with...
Why Loyalty Is Still a Major Growth Lever for QSRs in 2026
Why Loyalty Is Still a Major Growth Lever for QSRs in 2026 QSR brands are navigating a more cautious consumer than they've seen in years. Menu prices are up across the category, traffic has softened, and guests are making more deliberate choices about where they...
Top Resources
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Why Choose Franchise Partners Over In-House
Why Franchises Partner with Specialists Over In-House - And Why You Should, Too Every franchise executive has been there: staring at customer satisfaction scores that vary wildly across locations, despite identical training programs and brand standards. Location #247...
How Sensory Design is Reshaping Seasonal Shopping
The 2025 Holiday Experience Economy: How Sensory Design is Reshaping Seasonal Shopping[dsm_blob_image blob_image="https://us.moodmedia.com/wp-content/uploads/2025/10/holiday-shoppers.webp" alt="Mood Media Holiday Experience Survey" title_text="holiday-shoppers"...
QSR Technology: Solving Customer Demands
QSR Technology: Solving Customer Demands QSR technology has moved beyond simple convenience. It has become the fundamental infrastructure for operational success. In today's competitive landscape, simply serving food isn't enough. Customers demand a more seamless,...
The Ultimate Guide to Holiday Customer Engagement
The Ultimate Guide to Holiday Customer Engagement The holiday season is a pivotal time for businesses, offering a unique opportunity to forge deep, emotional connections with customers. We're here to help with our guide to elevating customer engagement.It's not just...
Drive-Thru Tech Gets a Thumbs-Up from 92% of Customers
Drive-Thru Tech Gets a Thumbs-Up from 92% of Customers Simple upgrades are helping QSRs tune into what customers really want behind the wheelIt's 7:30 AM, and you're already running late when you pull into your usual coffee spot's drive-thru. The speaker crackles to...
InfoComm 2025: AV Industry Trends & Innovations
Dispatches from Infocomm 2025 Providing an opportunity to deep dive into all things audiovisual, our team attended Infocomm 2025 and came away with a clear view of where the industry is heading and how the incremental product improvements on show could unlock new...
Restaurant Digital Signage Takes Center Stage: Key Takeaways from the 2025 National Restaurant Association Show
Restaurant Digital Signage Takes Center Stage Key Takeaways from the 2025 National Restaurant Association ShowPOS systems, software solutions, loyalty programs, and menu boards shaped every conversation at the 2025 National Restaurant Association (NRA) Show. This...
Why Sensory Marketing Is Retail’s Secret Weapon
Why Sensory Marketing Is Retail's Secret Weapon & How Mood Media Makes It Work Beyond convenience and layout, winning customer attention hinges on the complete sensory experience customers encounter: what they hear, see, smell, and feel. This is the domain of sensory...
Beyond Exclusivity: Luxury at Scale
Beyond Exclusivity: Luxury at ScaleA quiet revolution is unfolding in the world of luxury automotive and retail. The landscape, once defined by exclusivity, is being reshaped by personalization and digital innovation. Today's discerning clientele seeks more than...
Digital Displays Influence Purchase Decisions: Data Proves ROI
Digital Displays Influence Purchase Decisions: Data Proves ROIWalk through any major retailer today and you'll notice that digital screens are becoming as common as shelves. It's no coincidence that the U.S. retail digital signage market surpassed $2.2 billion in...
ISE 2025: Retail Tech Trends & Insights
Integrated Systems Europe 2025: Our take on the most intriguing technology trends. Keeping track of developments in audio and video technology is always a priority for our team. It’s essential that we not only have access to the latest launches, but that we understand...
Successful innovation requires mastering the fundamentals first: NRF 2025’s Surprising Insights
Successful innovation requires mastering the fundamentals first: NRF 2025's Surprising InsightsAbout 40,000 retail leaders walked into New York’s Javits Center hunting for the next big thing. At National Retail Federation (NRF) 2025, they walked out with a clear...
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QSR Technology: Solving Customer Demands
QSR Technology: Solving Customer Demands QSR technology has moved beyond simple convenience. It has become the fundamental infrastructure for operational success. In today's competitive landscape, simply serving food isn't enough. Customers demand a more seamless,...
The Ultimate Guide to Holiday Customer Engagement
The Ultimate Guide to Holiday Customer Engagement The holiday season is a pivotal time for businesses, offering a unique opportunity to forge deep, emotional connections with customers. We're here to help with our guide to elevating customer engagement.It's not just...
Drive-Thru Tech Gets a Thumbs-Up from 92% of Customers
Drive-Thru Tech Gets a Thumbs-Up from 92% of Customers Simple upgrades are helping QSRs tune into what customers really want behind the wheelIt's 7:30 AM, and you're already running late when you pull into your usual coffee spot's drive-thru. The speaker crackles to...
Beyond Exclusivity: Luxury at Scale
Beyond Exclusivity: Luxury at ScaleA quiet revolution is unfolding in the world of luxury automotive and retail. The landscape, once defined by exclusivity, is being reshaped by personalization and digital innovation. Today's discerning clientele seeks more than...
Digital Displays Influence Purchase Decisions: Data Proves ROI
Digital Displays Influence Purchase Decisions: Data Proves ROIWalk through any major retailer today and you'll notice that digital screens are becoming as common as shelves. It's no coincidence that the U.S. retail digital signage market surpassed $2.2 billion in...
ISE 2025: Retail Tech Trends & Insights
Integrated Systems Europe 2025: Our take on the most intriguing technology trends. Keeping track of developments in audio and video technology is always a priority for our team. It’s essential that we not only have access to the latest launches, but that we understand...
Successful innovation requires mastering the fundamentals first: NRF 2025’s Surprising Insights
Successful innovation requires mastering the fundamentals first: NRF 2025's Surprising InsightsAbout 40,000 retail leaders walked into New York’s Javits Center hunting for the next big thing. At National Retail Federation (NRF) 2025, they walked out with a clear...
A Love Letter to Small Businesses: How Mood Media Powers Yours Dreams and Grows Your Business
A Love Letter to Small Businesses: How Mood Media Powers Yours Dreams and Grows Your BusinessSmall businesses are the beating heart of our communities. They're the local cafes where we gather with friends, the boutiques that give our neighborhoods character, and the...
Holiday Harmonies: New Data Reveals How Music for Retail Shapes the 2024 Shopping Experience
Holiday Harmonies: New Data Reveals How Holiday Music for Retail Shapes the 2024 Shopping ExperienceSmall details create lasting impressions in retail, and during the holiday season, the most effective tool for crafting memorable experiences isn't found on store...
Appetite for Innovation: Transforming QSR Services
Appetite for Innovation: Transforming QSR Services Americans LOVE drive-thrus. They're ingrained in the fabric of our food culture, reflecting our fast-paced lifestyles, sprawling suburban landscapes and desire for instant gratification.Since 2019, drive-thru sales...
Your Omnichannel Blueprint for Back-to-School Shopping
Your Omnichannel Blueprint for Back-to-School Shopping Ace the back-to-school season by leveraging music, personalization, and in-store digital media tools to elevate the shopping experienceBack-to-school season isn’t just another retail cycle. It’s a moment to...
A Music Supervisor’s Guide to Music Strategy
A Music Supervisor’s Guide to Music StrategyIt’s widely appreciated in the retail industry that the right in-store atmosphere drives footfall. In our latest Mood Media In-Store Trends study, we found that 70% of shoppers believe branded music contributes to a pleasant...
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Industry Resources
Background Music in Hospitality
Background Music in HospitalityAudio branding is a core element of the guest experience, and it's an essential tool for connecting with guests on a deeper, more emotional level. From custom background music mixes to ambient soundscapes,professional hotel music is...
Hospitality AV: How to Find the Right System For Your Property
Hospitality Audiovisual: How to Find the Right System for Your PropertyYour AV system probably isn’t the first thing you think of when it comes to elevating your guest experience – and understandably. However, the truth is that hospitality audiovisual systems play a...
Create Lasting Loyalty With A Multi-Sensory Hotel Experience
How to Create Lasting Guest Loyalty with a Multi-Sensory Hotel ExperienceThe ultimate goal of the guest experience is to create memories that guests want to repeat and share, an objective that’s more important today than ever for a number of reasons.Firstly,...
6 Steps To Effective Restaurant Digital Signage
6 Steps to Effective Restaurant Digital SignageWhen it comes to food service industries, restaurant digital signage isn't just for QSR and Fast Casual. In fact, full service restaurants of all types and sizes are also using this technology to enhance the dining...
7 Ingredients For A Better Restaurant Experience
7 Ingredients for a Better Restaurant ExperienceIf there’s one primary take away from this article, it’s this: The ultimate goal of the restaurant experience is to create memories that customers want to repeat and share.Read it again. Say it out loud. Let it simmer to...
Restaurant Background Music for Every Mood
Restaurant Background Music For Every MoodDining out is an essential part of life. And for many consumers, an excellent dining experience has as much to do with environment and atmosphere as it does food. Your guests’ perception of their overall experience is...
Restaurant On-hold Messaging – 6 Best Practices
Restaurant On-Hold Messaging: 6 Best PracticesWith greater focus on mobile access, delivery apps, online reservations and social media here in the digital age, many restaurants may be overlooking a fundamental tool in their marketing mix: restaurant on-hold...
Restaurant AV – How To Get The Most For Your Money
Restaurant AV - How to Get the Most for Your MoneyYour AV system may not be quite as important as your grill or ovens, but it’s nothing to neglect. after all, great design, quality speakers and high-performance screens are key ingredients in creating a memorable and...
The 10 Elements of Effective Restaurant Music
The 10 Elements Of Effective Restaurant MusicEvery restaurant has slightly different needs when it comes to their music solution.That said, no matter what types of music you want to play or what your budget may be, there are some important elements to look for if you...
Music For Retail Stores
Music ForRetail StoresBuilt For Your Brand Deliver the signature sound of your brand at every location with Mood Harmony™ - the #1 mobile-friendly platform delivering music for retail stores. With the world’s largest music library and professionally designed...
3 Keys to Maximizing Your Retail Music Strategy
3 Keys to Maximizing Your Retail Music StrategyAs customers across the globe gradually return to in-store shopping, it’s more important than ever to connect with them on a more emotional, more human level. It’s a unique mix of emotions and a different desired...
Getting Your Grocery Music Right
Getting Your Grocery Music RightThe critical role of background music in grocery stores hasn’t changed much over the years. Your music should engage your shoppers on an emotional level and create an upbeat atmosphere that encourages them to deliberately peruse the...
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Research Studies & Ebooks
2023 In-Store Trends
How Banks Can Hang Onto Human
Experiential Marketing Handbook
Digital Signage Best Practices
Charting In-Store Trends
In-Store Media Enhances the Shopper Experience
Shopper Sentiments
Quantifying the Impact of Sensory Marketing
The Impact of Sensory Marketing
7 Essentials for Building a Digital Signage Strategy
