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Veteran Global Operations Executive to Lead Service Delivery, Customer Operations and Transformation Initiatives
Mood Media, the world’s leading in-store experience company and a Vector Capital (“Vector”) portfolio company, today announced that Jason Shannon has joined the Company as Chief Operating Officer, effective October 5, 2026. Mr. Shannon reports to Chief Executive Officer Roy Kosuge and leads operations across service delivery, customer operations and the company’s major transformation initiatives.
Mr. Shannon has more than 20 years of experience leading and scaling technology-enabled services, SaaS, payments and customer operations across North America, Europe and Asia-Pacific. Previously, he served as Head of Corporate Shared Services and Revenue Operations at Fullsteam, a private equity-backed portfolio of more than 95 software and payments businesses, where he led revenue operations, pricing and monetization, shared services and post-merger integration. Earlier in his career, Mr. Shannon spent more than 15 years with NCR Corporation and Radiant Systems in progressively senior global leadership roles, most recently as Senior Vice President and General Manager of NCR’s Hospitality SMB business. He previously led NCR’s global deployment and services sales organizations.