Hotel Guest Experience Solutions: The Evolution of Hospitality Success Evolving the Guest Experience into a Strategic Revenue Asset A lot can change in five years. Back in 2021, we wrote a piece titled 3 Foundations for Hospitality Success at a time when the industry...
Store-as-a-Platform: Building AI-Driven Retail
The Rise of Store-as-a-Platform: How Retailers Are Building Extensible AI-Driven Experience Changing a layout, swapping out seasonal promos, updating messaging — these retail store design shifts once required a physical overhaul. A simple change could take months of...
Future of Physical Retail: 10 Stores Mastering Sensory Experiences
Inside the Future of Physical Retail: 10 Stores Mastering Sensory Brand Experiences On a rainy January afternoon in New York City, a group of retail leaders, brand partners, and media gathered in SoHo for a guided tour through the future of physical retail. Discover...
What Does the Metaverse Mean for Retail?
WHAT DOES THE METAVERSE MEAN FOR RETAIL? It may be the talk of the town right now, but many people are still confused about, and in some cases extremely wary of, the metaverse. So what exactly is this mysterious concept and what does it mean for the future of retail...