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Maintain Operational Continuity with Hospitality Managed Services
Keep your systems running with our comprehensive managed services solution for the hospitality industry. Secure your operations and improve technology ROI with always-on monitoring, proactive maintenance, on-site support, and rapid repairs across your entire global property portfolio.
%
of organizations using proactive IT monitoring report fewer system outages than those without it.
– Gartner
%
of enterprise businesses are already using or considering using a managed services program.
– Infrascale
%
boost in operational efficiency with the successful deployment of managed services.
– Mordor Intelligence
%
reduction in repair costs achieved through preventative maintenance.
– Aberdeen Grou
Managed Services Solutions for Hospitality
Our innovative hospitality managed services solutions are tailored to your properties’ needs. We have the knowledge and expertise to deliver hassle-free, enterprise-grade solutions that streamline your operations and empower your on-site teams to focus on delivering exceptional guest experiences.
Contact us to learn how our managed services solutions can support your business.
How Do Managed Services Help Your Property?
Our proactive and responsive managed services programs are tailored to the rigorous requirements of the hospitality industry. They are designed to help your resorts and hotels deliver a flawless guest experience that encourages high satisfaction scores and repeat bookings.
Improve Reliability
Enhance the reliability of your on-premises digital media solutions, providing a continuous, high-quality experience for your guests and unlocking a competitive edge for your brand.
Extend Uptime
Safeguard your digital signage, wayfinding, and audio systems, keeping your property operations running smoothly and effectively 24/7.
Optimize Spend
Increase return on your investment by choosing cost-effective solutions that proactively monitor systems to cut repair costs, extend hardware lifecycles, and minimize lost revenue.
What is a Hospitality Managed Services Program?
An effective enterprise managed services program can transform your operations. By outsourcing your technology management and maintenance responsibilities, your strategic partner works to ensure your technology infrastructure is always operational. When designed with guest experience in mind, hospitality managed services programs ensure every interaction is seamless and every process is efficient.
With Mood Media, it couldn’t be easier to manage and maintain your properties worldwide. Our proactive approach cuts through the technical complexity on your behalf, so your teams can focus on day-to-day guest services and longer-term strategic goals.
Our Case Studies
Bringing Exceptional to Life
SCHEELS Case Study
Vans Case Study
QuickChek Case Study
Pet Paradise Case Study
Our Case Studies
Bringing Exceptional to Life
SCHEELS Case Study
Vans Case Study
QuickChek Case Study
Pet Paradise Case Study
Why Trust Mood Managed Services for Hospitality?
We don’t just supply technology; we deliver solutions.
As one of the world’s leading technology providers, with decades of experience designing, installing, and managing complex networks, we know what makes a real difference to global hotel brands.
Our Managed Services programs provide a strategic solution for your properties’ most persistent IT problems. By shifting the burden of media management over to our experts, you can cut operating costs and reach resolutions faster. We can proactively monitor an individual hotel or your entire portfolio, reducing the time and headcount needed to successfully maintain your global systems.
Enhanced Efficiency
Our comprehensive approach optimizes your on-premises technology infrastructure, leading to increased uptime and streamlined operations.
End-to-End Solutions
We support you every step of the way, from initial strategy and architectural solution design to proactive system management and lifecycle replacement.
Cost-Effective
Our hassle-free management solutions help you optimize OpEx and deliver a greater return on your investments.
Frequently Asked Questions
Here are answers to some of the most frequently asked questions to help you understand the value of managed services for hospitality:
What are managed services for hospitality?
Managed services involve a third-party technology partner, like Mood Media, taking on the responsibility for a hotel brand’s media technology, infrastructure, and operations. This includes proactive monitoring, preventative maintenance, and help desk support. It’s a strategic partnership designed to enhance system reliability and allow your on-site teams to focus on delivering an exceptional guest experience without the burden of day-to-day technical troubleshooting.
How can managed services help my hotels save money?
Managed services help hotel groups optimize their spend by reducing costs associated with in-house IT staff, unpredictable emergency maintenance fees, and system downtime. We offer a cost-effective, all-inclusive model that provides predictable monthly costs, making it easier to forecast budgets. Our proactive monitoring also helps extend the life of your commercial hardware, delaying massive capital expenditures.
What’s included in Mood Media’s managed services program?
Our comprehensive program includes a range of services designed to ensure your property technology runs smoothly 24/7. Key components include proactive monitoring to prevent issues, preventative maintenance to ensure system longevity, and dedicated field support services. We also offer a 24/7 help desk and a global spare equipment pool to minimize downtime.
How do managed services prevent downtime?
Our managed services program is built on a proactive approach. Our Network Operations Center actively monitors your systems 24/7 to detect and resolve potential issues (like offline media players) before they cause a visible outage. In the event of a hardware failure, our team reacts quickly to complete on-site repairs, reducing any disruption to your business operations.
How do managed services differ from traditional IT support?
Traditional IT support is often reactive, meaning you only get help when something breaks and is reported by a general manager. In contrast, our managed services are proactive and preventative. We continuously monitor and maintain your hotel systems to prevent problems from happening.
We Partner with Every Industry
Full-scope creative strategy, solution design, content development, comprehensive delivery, and support.
Retail
Restaurant
Hospitality
QSR
Automotive
Grocery
Healthcare
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