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Shopper Intent: The Store Is Where Decisions Are Made

The store is no longer where decisions start, but it’s still where they’re made Shoppers walk into stores more informed than ever, but most don't walk out with what they initially planned to buy.For years, the prevailing assumption has been that the real work of...

Omnichannel Retail Strategy: Connecting with Digital Media

The Retail Multiverse: Personalization & Community Connection at the Speed of Culture As customer expectations shift and AI opens the possibility of personalization to more brands, successfully navigating the retail multiverse will require a delicate balance of human...

2026 Consumer Survey: Hospitality Atmosphere

Guests Notice. Do Hotels?: What Our 2026 Consumer Survey Reveals About Hospitality AtmosphereYou check into a hotel after a long travel day. The lobby has warm lighting, a subtle scent that's hard to name but easy to notice, and music that feels soothing. You planned...

The Battle of Speed vs. Experience at the Drive-Thru

The Battle of Speed vs. Experience at the Drive-Thru Menu prices are up. Guests are paying attention. And for QSR operators, the pressure to protect visit frequency has never been more real.Value-consciousness is the new baseline. Most major chains have responded with...

Mood Media Future Stores Case Study

See how our customers are making the most of their in-store experience.

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PRIVACY POLICY

Mood Media (Muzak, DMX, Trusonic) has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information.

Mood Media (Muzak, DMX, Trusonic) does not sell, share or distribute Customer Information to any third party organization.

ACCOUNTABILITY

Mood Media (Muzak, DMX, Trusonic) is responsible for maintaining and protecting customer information under its control.

IDENTIFYING PURPOSES

The purposes for which customer information is collected shall be identified before or at the time the information is collected.

CONSENT

The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.

LIMITING COLLECTION

The customer information collected must be limited to those details necessary for the purposes identified by Mood Media (Muzak, DMX, Trusonic) Information must be collected by fair and lawful means.

LIMITING USE, DISCLOSURE AND RETENTION

Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.

ACCURACY

Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

SAFEGUARDING CUSTOMER INFORMATION

Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

OPENNESS

Mood Media (Muzak, DMX, Trusonic) is required to make information available to customers concerning the policies and practices that apply to the management of their information.

CUSTOMER ACCESS

Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

HANDLING CUSTOMER COMPLAINTS AND SUGGESTIONS

Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at Mood Media (Muzak, DMX, Trusonic).

TO OPT-OUT OF FUTURE COMMUNICATIONS

If you do not want to receive further communication from Mood Media (Muzak, DMX, Trusonic) you may contact us at the address or email address below.

1703 W. 5th St. Suite 600
Austin, TX 78703
USA
[email protected]