PRICING & FAQs

It’s a fair question to ask, since most companies list pricing on their website. But let’s face it – Mood isn’t an ordinary company.

We’re the global leader in elevating Customer Experiences, serving more than 500,000 client locations around the world. From renowned national brands to locally-owned small businesses, each of our clients has different needs, budgets and goals for their in-store media.

While some brands want the latest innovations and maximum hands-on functionality, others are happy with simple services that they can set and forget. For more than 85 years we’ve built a legacy of giving our clients exactly what they need at the absolute best value, which is why our solutions don’t take a one-size-fits-all approach.

Sure, our solutions are simple, but your business and preferences may not be. There are several variables that impact pricing, (e.g., Would you prefer to purchase or lease your equipment? Do you even need equipment? How many zones of music or digital signage do you need? How often do you want to update your on hold messaging?).

The bottom line is this:Mood believes in designing the most cost-effective solutions for your business and meeting your specific needs.

That’s why you won’t find pricing on our website.

“How do I bring your solutions to my business?”

It’s simple. Just complete the short form at the bottom of this page or any other page on our website, and one of our in-store media experts will be in touch with you to get the ball rolling.

They can reach out via email or phone – whichever you prefer. You can tell us your preference in the additional comments field.

While you’re at it, feel free to use that field to share any other information you’d like us to know – the size of your business, the customer experience you want to create, or even your favorite sports team (we won’t judge).

“Can I perform the installation or does Mood handle it?”

It depends. All of our Music and Digital Signage devices are designed for simple plug-and-play installation, so we can quickly ship a device to your location and let you take care of the rest. Each device comes with a simple installation guide, and our client satisfaction team is available 24/7 to assist by phone.

It’s also worth noting that we offer on-site installation in more than 100 countries and every U.S. zip code, so we can easily dispatch one of our local technicians to your location.

Speakers, screens and other AV systems components will need to be installed by one of our experts.  Our technicians have installed more AV systems than any other provider in the world, so you can rest assured that we’ll get the job done right the first time.

“Are devices leased or purchased?”

That’s up to you. (Notice a recurring theme here?)

For device leases, we’ll package the lease cost into our already low monthly service price. If you decide to purchase the device, you’ll get a discounted rate on your service. Choose the option that’s best for you.

“Do you offer warranties?”

You’d better believe it. We provide standard 1-year warranties for devices and 90-day warranties for installation and labor. Extended warranty packages are also available.

“What about service and support?”

We’ve got you covered with more than 500 client satisfaction representatives available by phone. We can also dispatch a technician to your location for fast on-site service.