800 345.5000 Support Login

Orchestrate Unforgettable Experiences Across Your Entire Franchise Network

We design and implement fully integrated sensory programs that guarantee brand consistency and drive measurable business results. Empower your network with scalable solutions—from expertly curated music to centralized digital signage—that activate customer engagement at every franchise location.

Let's connect
R

Guaranteed Brand Uniformity
We provide corporate-approved content across all formats, ensuring every customer encounters the same, high-quality brand experience at each of your locations.

Centralized Control via Harmony
Our proprietary Harmony platform empowers businesses with a secure, single point of control for managing and scheduling all of your media content globally.

,

End-to-End Managed Service
We manage system design, implementation, content orchestration, and 24/7 technical monitoring. This fully managed approach simplifies operations and vendor relationships across your network.

Our Integrated Solutions for Franchise Businesses

Music For Business

Music For Business

Drive customer engagement with expertly curated music programs. We handle all licensing to ensure guaranteed legal compliance for every location.

Learn More

Digital Signage

Digital Signage

Instantly deploy dynamic content, video walls, and digital menu boards via our Harmony platform. Inspire action with high-impact visuals.

Learn More

AV Systems

AV Systems

We provide professional-grade sound and video systems built for reliability. Deploy technology that simplifies operation for every franchisee.

Learn More

Audio Messaging

Audio Messaging

Deliver communications and promotional messages via overhead and on-hold audio. Use a unified brand voice to inform customers and increase sales.

Learn More

Scent Marketing

Scent Marketing

Our ambient scent solutions are proven to increase customer dwell time and drive measurable sales by reinforcing your unique brand identity.

Learn More

Managed Services

Managed Services

Minimize downtime and extend hardware lifespan with our maintenance programs. Get 24/7 remote monitoring and support from the world’s largest certified service network.

Learn More

Retail Media Advertising

Retail Media Advertising

Drive new revenue streams by leveraging your in-store media assets. Offer targeted visual and audio advertising placements to partners through our connected, managed platforms.

Learn More

50-70%

Customer expectations
50-70% of a brand’s total revenue can come from the drive-thru lane. The drive-thru has evolved from a convenience channel into the primary engine of profitability for many franchise brands, generating an immense 50% to 75% of total revenue. This reliance makes the speed, accuracy, and overall sensory experience of the drive-thru interaction paramount for both operational consistency and sustaining market share.

Source: Blooloop

70%+

Customer expectations
Over 70% of consumers now expect retailers to offer immersive experiences, reflecting a growing demand for interactive applications in the retail sector. This expectation can significantly influence franchise success, as meeting these demands can enhance brand loyalty

Source: Blooloop

64%

Customer engagement
64% of businesses using digital signage report increased customer engagement, with franchisees being able to adapt content to resonate with local demographics while maintaining overarching brand messaging

Source: Look DS

76%

Reinforce brand identity
Music plays an important role in reinforcing the brand’s personality across all locations, ensuring that customers experience the same ambiance whether they are in a flagship store or a smaller franchise.

Source: Look DS

20-30%

Increase guest spending
Customers spend 20-30% more time in stores with pleasant ambient scents, increasing the likelihood of purchasing more items. Longer browsing times often correlate with larger transaction sizes.

Source: International Journal of Marketing Studies

79%

Personalized experiences
A survey revealed that 79% of consumers are more likely to engage with a brand if it offers personalized experiences. For franchisees, utilizing immersive technologies can help tailor experiences to local preferences while maintaining brand consistency​.

Source: Reality Interactive

31%

Sales boost
Digital signage can increase sales by up to 31%, with more than 40% of customers in the U.S. reporting that signage influenced their purchasing decisions. This is valuable for franchise locations looking to drive both brand recognition and sales

Source: International Journal of Marketing Studies.

Up to 40%

Data-driven insights.
Interactive applications facilitate real-time data collection on customer preferences and behaviors. This data can be used to tailor marketing strategies and improve customer experiences. Franchisees using data analytics from these technologies report improvements in targeted marketing effectiveness.

Source: SmartBug

40%

Increase dwell time
40% of people stay longer in a business when they like the music and that millennials are most likely to stay longer for the music.

Source: Hospitality Techonology

11%

Increased guest engagement
Pleasant ambient scents can increase sales by 11% on average, according to a study published in the “Journal of Retailing”. In a controlled experiment, stores that added scent saw a clear sales boost compared to those without.

Source: Journal of Retailing, Spangenberg, et al

Mood Media Franchise Solutions - who we work with
Mood Media Franchise Solutions - who we work with
Mood Media Franchise - How we serve
Mood Media Franchise - How we serve

Why Trust Mood for Integrated Franchise Solutions?

We are the undisputed leader in multi-location experience media, providing a true end-to-end managed service designed specifically for the complexity of global franchising.

From concept design and custom content development to proprietary centralized control via the Harmony platform and global technical support, we remove operational risks for your franchise business.

Partner with us to guarantee brand integrity, empower your corporate team with total compliance, and drive consistent, measurable results across every franchise door, anywhere in the world.

Proprietary Platform

We offer the industry’s most secure, scalable content management system. Harmony empowers headquarters to orchestrate, schedule, and instantly deploy all media programs—music, signage, and messaging—from one central, intuitive interface.
,

End-to-End Service

Access the world’s largest certified service network. We handle every step, from initial custom system design and professional installation to full-lifecycle preventative maintenance programs for every single franchise door.
R

Guaranteed Compliance

Remove all legal risk associated with in-store media. We manage all required performing rights organization (PRO) licensing and reporting, ensuring your brand’s music and media programs are compliant in every global market.

Proactive Support

Benefit from continuous remote monitoring and dedicated technical assistance. Our specialists ensure maximum system uptime, rapidly addressing issues to minimize disruption and protect the integrity of the customer experience.

Bringing experiences to life

Caribou Coffee

Experience study
Learn more

Ace Hardware Great Lakes, MI

Experience study
Learn more

Ace Hardware Seaboard Raleigh, NC

Experience study
Learn more

Choice

Experience study
Learn more

Cushman & Wakefield

Experience study
Learn more

Goodwill

Experience study
Learn more

Burger King

Experience study
Learn more

FryDay

Experience study
Learn more

Frequently Asked Questions

Is the in-store music fully licensed for commercial use across my network?

Yes. We guarantee 100% compliance. We handle all necessary PRO licensing and reporting globally for every track, completely removing the legal and administrative burden from your corporate team and franchisees.

How do I manage content (music, video, messaging) consistently across hundreds of franchise locations?

Consistency is guaranteed through the proprietary Harmony platform. This single, secure portal empowers headquarters to schedule, deploy, and lock down all sensory media content, ensuring every location adheres to your precise corporate standards.

What 24/7 technical support and maintenance plans are included to ensure system uptime?

We offer 24/7/365 proactive remote monitoring and technical support. Our fully managed service includes system diagnostics and a preventative maintenance program executed by the world’s largest certified service network to minimize downtime.

Can local franchisees manage or customize content, or is control strictly centralized by corporate?

Control is centralized for core brand consistency, but the system is designed to empower local flexibility where needed. Headquarters dictates the overall media program framework, allowing targeted local promotions without risking brand integrity.

What is the difference between commercial-grade AV systems and standard consumer-grade equipment?

Commercial-grade equipment is engineered for 24/7 reliability, superior brightness, and durability required in business environments. Unlike consumer electronics, our systems integrate seamlessly with the Harmony platform for centralized monitoring and control.

Trends & insights

Drive-Thru Tech Gets a Thumbs-Up from 92% of Customers

Drive-Thru Tech Gets a Thumbs-Up from 92% of Customers

Drive-Thru Tech Gets a Thumbs-Up from 92% of Customers Simple upgrades are helping QSRs tune into what customers really want behind the wheelIt's 7:30 AM, and you're already running late when you pull into your usual coffee spot's drive-thru. The speaker crackles to...

read more
Appetite for Innovation: Transforming QSR Services

Appetite for Innovation: Transforming QSR Services

Appetite for Innovation: Transforming QSR Services Americans LOVE drive-thrus. They're ingrained in the fabric of our food culture, reflecting our fast-paced lifestyles, sprawling suburban landscapes and desire for instant gratification.Since 2019, drive-thru sales...

read more
A Guide To Music For Hotels

A Guide To Music For Hotels

A Guide to Music for Hotels Why Adding Music to Your Hotel is a Smart Business MoveSo, you’ve created a beautiful place for guests to stay. You poured over perfect paint samples and fantastic furniture. You cultivated the desired combination of comfort and style to...

read more

Get the latest insights and resources on customer experience trends.

Get Insights

CONNECT WITH US

Elevate your Customer Experience through the power of Mood's Solutions.

Information Request

Click here for Customer Support