Navigating the Retail Landscape in 2026: Insights from Retail Specialist Ian Scott How can retailers’ structure for success in the year ahead? That’s the question we posed to retail specialist Ian Scott. With over 20 years’ experience, Ian has a unique understanding...
Imagine entering a store for the first time and encountering screens instantly customized to your preferences. As you browse the aisles, you receive real-time, tailored product recommendations precisely aligned with your tastes and needs. This scenario depicts the imminent future of on-premise personalization — where artificial intelligence lifts customer journeys to unprecedented levels. Nevertheless, the human element remains absolutely vital in delivering a genuinely exceptional customer experience. This seamless blend of technology and human connection will define the next era of retail.