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QSR and Retail Customer Experience

Experience Becomes Retail and QSRs’ Most Valuable Product Retail and quick service restaurants (QSRs) are paying closer attention to what it actually feels like to be inside their spaces in 2026. Across both industries, the in-person experience is re-emerging as a...

2026 Retail Trends | Navigating the Retail Landscape

Navigating the Retail Landscape in 2026: Insights from Retail Specialist Ian Scott How can retailers’ structure for success in the year ahead? That’s the question we posed to retail specialist Ian Scott. With over 20 years’ experience, Ian has a unique understanding...

Retail Data Solutions | Why 43% of Shoppers Judge Stores by Vibe

Why 43% of Shoppers Judge Stores by Vibe, Not Just Value While today's retailers are locked in a fierce battle over price points and inventory, our latest retail data solutions reveal a shift in consumer behavior that is much harder for competitors to replicate: the...

7 Crucial Benefits of Digital Menu Boards for Your Business

Drive QSR Profit and Efficiency: 7 Crucial Benefits of Digital Menu BoardsAre you aware of the benefits digital menu boards can have on your business? In today's fiercely competitive Quick Service Restaurant (QSR) environment, operators must use every tool available...

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WHAT IS EXPERIENTIAL MEDIA MARKETING?

Experiential Media Marketing involves creating an inspiring, immersive and engaging in-store experience that emotionally connects with customers and makes a lasting impression. It uses the senses as a canvas to paint a well-defined picture of your brand and its products.

Discover the Secret to Selling More.

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THE IN-STORE EXPERIENCE CUSTOMER EXPERIENCE

78% of consumers globally cite “an enjoyable store atmosphere” as a key factor in choosing brick-and-mortar over ecommerce or 90% say they’re more likely to revisit a business that leverages music, visuals and scent.

THE SCIENCE OF EXPERIENTIAL MEDIA

17% of consumers are more emotionally sensitive – but in a negative way – when shopping in a silent environment.

77% of marketers use some form of experiential media.

The Tools of Experiential Media

  • Digital Signage
  • Overhead Music & Messaging
  • Scent Solutions
  • Systems

INDUSTRY APPLICATIONS

“Research shows that consumers are seeking three key things when shopping brick-and-mortar today: Teach me something new; make it an enhanced and enjoyable experience that’s worth getting off the sofa and into the store; and empower me with hands-on technology that allows me to control my purchase journey. Brands that do all three are brands that will win in the marketplace.”

– Scott Moore
Global CMO, Mood Media

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