SCENT MARKETING FOR BUSINESS

In today’s advertising environment, marketers have used auditory and visual strategies to engage consumers over and over again. This means the wild frontiers of scent marketing are virtually unexplored. But all of that is changing as more businesses employ custom fragrances to promote their unique brand image.

Retailers, hotels, and restaurants alike are all beginning to discover the world of scent marketing in their business. The hope is that custom fragrances, when deployed carefully, will encourage customers to linger longer, spend more, and become loyal advocates of the brand. The effects have been so positive that more businesses are considering scent an integral part of their image. Scent rivals more established marketing strategies such as the use of branded music, visual elements, and décor.

The Science Behind Scent

With its unique ability to instantaneously conjure powerful memories and emotional associations, scent marketing is a powerful business tool. Smell is perceived and processed by the brain’s olfactory receptors. These receptors are governed by the limbic system, which acts as the emotional command center of the brain. Careful stimulation of olfactory senses, strong emotional responses are triggered and new bonds are made between your customers and brands.

The concept of a relationship between scent and emotional association is nothing new – in fact, the French author Marcel Proust spoke of it as far back as the early 1900s, when he described how the smell of certain baked goods had the ability to transport him into the positive memories of his childhood. Our experiences with scent are strongly connected to emotional memories; whether it’s a conscious recognition of hunger at the smell of baking bread or a subconscious connection of that same scent to feelings of contentment and satisfaction, our responses are often hardwired.

While responses may be hardwired, that doesn’t mean they’re always positive, so choosing scents for your audience requires careful consideration. While no custom fragrance holds universal appeal, popular scents such as cinnamon, vanilla and lavender tend to trigger feelings of comfort. Scents such as green tea, peppermint, and citrus tend to energize and stimulate customers.