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Reinforce Media System Reliability with Preventive Maintenance for SMBs
We empower your investment to perform optimally for years to come with Preventive Maintenance for small businesses. This is a strategic, hands-on service that extends the life of your hardware, avoids costly outages, and ensures your media programs run flawlessly season after season. Drive long-term value and reliability through a service assurance program.
Maximize Hardware Lifespan
Routine inspections, cleaning, and replacement of parts to keep your hardware running years longer.
Minimize Unexpected Costs
We detect small, developing issues before they escalate into major, costly failures requiring total system replacement.
Preserve Program Quality
Scheduled calibration of screens and audio systems ensures your experience remains consistently high-quality, professional, and on-brand.
What is Preventive Maintenance?
Preventive Maintenance is a scheduled, on-site service performed by certified technicians who inspect, clean, calibrate, and proactively service your media ecosystem. For a small or medium-sized business, this service is essential. It includes firmware updates and component testing designed to mitigate unplanned repair costs and protect your bottom line. It ensures your investment delivers optimal quality and minimizes the risk of sudden, expensive failure for your business.
%
of critical hardware failures can be avoided or predicted entirely through routine, expert maintenance and component testing protocols.
– Global IT Maintenance Study
%
of maintenance costs are corrective, unscheduled repairs for non-managed commercial technology equipment.
– Global IT Services Data
%
fewer unexpected system outages are experienced by businesses that prioritize proactive diagnostic checks and service.
– Asset Management Review
How Does Expert Preventive Maintenance Drive Your Business Results?
Protect your brand reputation and enhance your technology’s return on capital with a consistent, reliable media program. Preventive Maintenance is a smart, strategic investment that avoids massive costs later.
Ensure Consistent Brand Delivery
Regular calibration and system checks guarantee the volume, color, and brightness of your content are consistent, protecting the integrity of your brand experience.
Future-Proof Your Investment
Technicians audit your system’s configuration and apply necessary firmware updates to ensure compatibility with future content standards and platform changes, extending utility.
Optimize Energy Efficiency
Cleaning cooling fans and managing system settings prevents hardware from overheating, ensuring optimal energy consumption and protecting the environment against early device failure.
Reduce Staff Distraction & Stress
Scheduled maintenance eliminates the need for your local team to attempt DIY troubleshooting or deal with the stress and inconvenience of sudden system malfunctions.
Why Choose Mood Media for Preventive Maintenance?
We are the only provider offering dedicated Preventive Maintenance specifically tailored for the small business demands of experiential media (audio, video, scent, interactive). Our network of certified local field technicians know your specialized hardware, ensuring service is performed correctly to maximize system lifespan and quality.
Certified Field Technician Network
Our technicians are trained specifically on commercial-grade media players, displays, and audio systems, ensuring expert service that protects your warranty.
Scheduled, Hassle-Free Audits
We schedule maintenance visits at times that minimize disruption to your business, executing thorough, non-intrusive performance audits.
Comprehensive Component Management
We check, clean, and proactively replace high-wear components like cables, filters, and mounts, eliminating the primary causes of unexpected failure.
Seamless Integration with Monitoring
Our maintenance teams work directly with our Proactive Monitoring center, meaning visits are informed by real-time diagnostic data for maximum efficiency.
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Frequently Asked Questions
How often should Preventive Maintenance be conducted for media systems?
We generally recommend a thorough maintenance audit annually or semi-annually, depending on the complexity of your installation and the environment’s conditions (e.g., high dust or high heat areas may require more frequent visits).
Does this maintenance plan cover the cost of replacement parts if something is broken?
The Preventive Maintenance service covers the inspection, cleaning, and labor for the audit. Replacement of parts may be covered under your original hardware warranty or service level agreement, which we can review and confirm with you.
Will the technician interrupt our business operations during the visit?
We strive for minimal disruption. We schedule visits during off-peak or after-hours when possible, and our technicians work efficiently to perform checks and calibrations without impacting your customer-facing operations.
What is involved in "calibration" for a Preventive Maintenance visit?
Calibration ensures your media is delivering the correct output. This involves adjusting screen brightness and color levels, testing audio signal-to-noise ratios, and balancing volume levels across zones for consistent, high-quality delivery.
Is this service a mandatory part of my Mood Media contract?
Preventive Maintenance for SMBs are typically an optional, add-on managed service. While highly recommended to protect your investment, you can select the service level that best fits your budget and operational risk tolerance.
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