THE EVOLUTION OF CUSTOMER EXPERIENCE

Mood Media recently conducted a quantitative study with over 11,000 consumers in 9 countries around the globe to better understand the evolution of in-store Customer Experience.

More specifically, we wanted to better understand why consumers might choose brick & mortar over online, what they most enjoy (and don’t enjoy) about the in-store experience and what most motivates or influences them in the physical store.

The State of Brick & Mortar 2017
Download the Book

The State of Brick & Mortar 2017

THE EVOLUTION OF CUSTOMER EXPERIENCE

Mood Media recently conducted a quantitative study with over 11,000 consumers in 9 countries around the globe to better understand the evolution of in-store Customer Experience.

Even more specifically, we wanted to better understand why consumers might choose brick & mortar over online, what they most enjoy (and don’t enjoy) about the in-store experience and what most motivates or influences them in the physical store.

Download the Book

Want to learn how Mood can help elevate the state of your brick & mortar? Contact us below to find out how.