Making the Most of Your On-Hold Messaging

Making the Most of Your On-Hold Messaging

MOOD:MESSAGING On-hold messages are ultimately about holding onto your customer, and every phone call is an opportunity for business. Whether the customer is calling to buy a product or is looking for support, you have a chance to connect with a customer. You...
Every Call Matters

Every Call Matters

MOOD:MESSAGING You can’t answer your telephone 24 hours a day, but business doesn’t stop. It’s inevitable you will miss some calls, which will be sent to your voice mail. According to AT&T, around 75% of business calls are not completed on the first...