Mood Media Satellite Repoint FAQ

Why does a technician need to visit my location?

Over time, satellites run out of fuel, which causes the satellite to be decommissioned and no longer provide a music signal. Before this happens, a Mood technician will need to realign your satellite dish to a new satellite in order to continue receiving a music feed.

The current Mood Media Satellite SES-3 will be retired on July 1st, 2024. Beginning July 2023 Mood Media will begin simulcasting on our replacement satellite SES-1.

When will a technician visit my location?

Our Mood Media technicians will visit our customers to perform the realignment over the next 12 months, starting July 2023 through June 2024. Due to the number of customers affected by this move, we are unable to pre-schedule on-site visits. Customers will receive a phone call up to 24 hours in advance of a technician arriving on-site.

I’d like to upgrade to a different music platform or I have questions about my account?

Please fill out the following information and a Mood representative will get back to you as soon as possible.

I’m currently experiencing a problem with my music.

Ensure both your satellite player and your amplifier have power. Please try power cycling your player by locating the power plug on the player, then unplug it from the wall for 30 seconds. Try turning to a different channel on your receiver. You should also attempt to turn up the volume on the amplifier.

If none of these actions work, please fill out the following information and a Mood representative will get back to you as soon as possible. If your issue is urgent you can use our chat function in the bottom right of support.moodmedia.com.