Existing clients may also dial 800 331.3340 or visit the Mood Client Hub for assistance. View Our Support Hours

Hurricane Michael – Potential Satellite Outage Alert

As Hurricane Michael begins to impact the Florida Panhandle and surrounding regions, we expect that there may be potential outages for clients using our satellite platforms across the US.

Clients may experience a total loss of music in the coming days as the storm passes over the eastern U.S. This outages may be intermittent or may last for 24 hours depending on the severity of the storm.

We expect satellite music feeds to fully restore to normal once the hurricane has passed. If you are currently using one of our satellite music platforms, please wait for weather conditions from the hurricane to improve before requesting service. We expect these outages to be temporary and apologize for the inconvenience.

***For clients located in the areas where storm damage may have occurred, restoration of service may be delayed due to safety conditions and shipping delays.