Team,

It’s hard to believe it’s already nearing the end of the year – and what an impressive year it’s been.

As you’ll read in some of the stories ahead, we’ve continued putting our best foot forward as an organization – including seeing massive successes at industry events like NextPoint, securing exciting new client wins like Southwest Airlines and Uber (to name just a couple), and showing our individual passions by giving back philanthropically.

As we enter into Q4, I’d like to reflect on the top business priorities I shared with you at the start of 2017: 1.) Drive recurring revenue, 2.) Continue to improve operations, and 3.) Reduce client churn.

We’ve taken great strides in each of these key efforts thus far, including seeing tremendous sales momentum this year (the best Premier sales results in a long, long time), making great progress in how we perform for clients operationally, and reducing client churn by 16% compared to 2016. And now, we hit Q4, traditionally our highest revenue quarter every year – with this year looking to be no different. We have really stepped up our game – and I couldn’t be prouder – and now I challenge us all to keep our focus and determination intact to see all these efforts through to fruition.

Between our already assumed heaviest quarterly load, meeting all our clients’ holiday content needs, and fulfilling these additional requests from our unprecedented number of recent client wins, the pressure is on all of us to keep our noses to the grindstone to end 2017 on a high note. Now is the time for true teamwork, over-communication across departments and a focus on anticipating challenges so we can be more PROactive and less REactive – all of which will help ensure we are providing our clients with unmatched dedication and support at a time when many of them need us the most.

I’m incredibly excited about the path we’re on and the future that lies ahead. As always, thanks to each and every one of you for your efforts and commitment to our growth and service excellence.

Enjoy the newsletter!

Ken