Dear [FIRST_NAME] [LAST_NAME],

We are unable to process your [company_name] [brand_name] monthly subscription charge using the credit card on file. Please update your account with new credit card information immediately to prevent suspension of your music service.

To update your payment information:

• Visit [notify_domain_text] and login to Manage Account
• Go to the Subscriptions tab and click Edit
• Update your card information and click Save

If your device has been silenced please follow the above steps to update your payment information then contact Customer Service at [contact_phone] to reactivate your player.

If you have any questions about your account please feel free to contact us in one of the following ways:

Thank you,
[company_name]