Friendly. Professional. Efficient and Secure. How do you convey the signature brand image of your institution? With the right sights and sounds, you can deliver consistent customer satisfaction and drive lasting brand loyalty. Serving more than 10,000 financial service locations, Mood is your trusted advisor when it comes to getting maximum return on your investment in the customer service experience.
From the neighborhood bank to large national brands and everything in between, Mood is proud of our proven expertise in designing innovative media solutions for financial institutions. Providing cutting-edge end-to-end solutions in music, messaging on-hold, television, digital signage and audio/video system design, our goal is to enhance the professional experience our clients and their customers expect.
When it comes to establishing lasting customer connections, in-store and on-hold music pays dividends. Select from 160+ handcrafted music programs specifically engineered for business or create your own custom soundtrack. Fully licensed and screened for content and lyrics. Click here to learn more about Music from Mood.
Maximize each customer visit in real time with a digital signage system from Mood. Featuring award-winning graphics and captivating CGI imagery, Mood digital signage systems capture your customers’ attention and revitalize the feel of your branch. A reliable and easy-to-use content management platform makes it simple to create and modify promotions at the click of a button with professional templates. With built-in programming options, our systems allow you to showcase regional news, sports and weather to keep your displays fresh and help reduce your customers’ perceived wait times in line. Learn more about the Data Behind Digital Signage Here.
Increase foot traffic, inform your customers and promote financial products and services with location-based mobile marketing technology. Cutting-edge innovations engage your customers with customized content delivered directly to their smartphones, all while gathering valuable data. Learn more about Mood Social & Mobile Marketing solutions.
Lasting customer loyalty always begins with outstanding service, both in the branch and over the phone. With Mood messaging on-hold, you can extend that same great level of assistance even when you can’t answer calls right away. Promote new services, reduce call traffic and prevent call abandonment while your customers wait on the line. Learn more about Mood Messaging Solutions.
Did you know that our sense of smell is the one most closely tied to our memories and emotions? With Scent Marketing from Mood, you can enhance the customer experience at your branch to help ensure repeat visits and brand advocacy. Exotic notes of citrus. The subtle essence of vanilla and amber. Whatever fragrance you’re looking for, Mood has an abundance of sophisticated scents to enrich the customer experience at your branch. Learn more about Scent Solutions.
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See the below links to learn more about experience design and how it can elevate your customer experience.
Does your financial institution have the personality to engage your clientele? Click Here
Your on-hold messaging should be more than an afterthought. Click Here
You know that in-store music matters – now get the scoop on why it’s so powerful. Click Here
Music can define the emotional experience of any business. Click Here
In order to impress and inform your customers as well as build brand loyalty, you need focused, custom content for your financial digital signage.Click Here
In today’s increasingly digital world, customer expectations are high.Click Here
It’s no news to savvy marketers, who have been using music to influence sales and brand loyalty since the invention of the advertising jingle.Click Here
Today’s customer seeks to build a relationship with their preferred brand – which means they are becoming active participants in the marketing dialogue. Click Here
When you can anticipate the needs of your clientele before they are even expressed, you’ll set the stage for enabling a customer experience which exceeds their expectations and boosts their favorable perception of your brand.Click Here